Refund & Cancellation Policy

We want you to feel confident engaging us. This policy explains when refunds and cancellations apply. It should be read together with our Terms of Service.

The 30-minute discovery call is free. There is nothing to refund.

The audit is a paid deliverable. Once we have delivered the audit and roadmap, the fee is non-refundable, because the work is complete and the value is in your hands. If you cancel before we begin the audit work, we refund what you paid, minus any payment-gateway fee that cannot be recovered.

• Before work starts: if you cancel after paying the 50% up-front amount but before we begin building, we refund that amount minus a 10% administrative fee and any non-recoverable gateway charges.
• After work starts: the up-front amount covers work already done and is non-refundable. If you cancel mid-project, you pay for work completed up to that point; anything beyond that is not charged.
• On go-live: the final 50% is due when the build goes live and is non-refundable once delivered.

Billed monthly in advance. You can cancel any time with 7 days' notice before the next billing date. We do not refund part-months already started.

Server, AI API, and messaging-platform costs are billed to you directly by those providers and are outside our control. We cannot refund them.

Email support@operateai.in with your project name and reason. We acknowledge within 48 hours and process eligible refunds within 7 to 10 working days to your original payment method.

If you are unhappy with how a refund or cancellation was handled, contact our Grievance Officer, Ajay Singhadiya, at support@operateai.in. We aim to resolve grievances within 30 days.